Data Policy
Last updated: October 2025
1. General Provisions
This Data Policy describes how Pet Pocket Care LLC ("the Company", "we", "us") collects, uses, stores, and protects personal data of users ("you", "the User") who access and use the website https://petpocketcare.online and related services ("the Service").
The Company acts as the data controller in accordance with the Law of Georgia on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR).
By using our Service, you consent to the collection and processing of your personal data as described in this Policy.
2. Categories of Personal Data Collected
The Company collects and processes only the data necessary for providing and improving the Service. This may include:
2.1. Identification Data
- Full name (first and last name)
- Contact details (email address, phone number)
2.2. Service-Related Data
Information provided by you in the course of booking or conducting an online consultation, including:
- Your pet's name, species, breed, age, sex, weight, and relevant health or behavioral notes;
- Descriptions of your pet's symptoms, diet, habits, or environment, as voluntarily shared by you.
2.3. Technical Data
Device and browser type, IP address, and interaction logs (used solely for performance, analytics, and security).
3. Purpose of Data Processing
Personal data is collected and processed for the following legitimate purposes:
- To provide, manage, and improve the consultation services;
- To communicate with users regarding appointments, support, or updates;
- To issue invoices, process payments, and provide receipts;
- To ensure security, detect potential misuse, and prevent fraud;
- To comply with applicable laws and regulations.
The Company does not use personal data for automated decision-making or profiling.
4. Legal Basis for Processing
Data is processed based on one or more of the following legal grounds:
- User consent;
- Fulfillment of a contract (service provision);
- Compliance with legal obligations;
- Legitimate interests pursued by the Company (e.g., platform security, customer support).
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. After the retention period expires, all personal data will be securely deleted or anonymized.
6. Data Sharing and Disclosure
Pet Pocket Care LLC does not sell, rent, or trade personal data. Data may be shared only with:
- Payment processor Paddle, for the purpose of handling transactions;
- Authorized IT or support providers, acting under confidentiality obligations;
- Regulatory or legal authorities, when disclosure is required by law.
All third parties involved in data processing act under written data protection agreements and comply with applicable legal standards.
7. Data Security
The Company applies appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, limited access rights, and regular security audits.
8. User Rights
In accordance with applicable data protection laws, users have the right to:
- Access their personal data;
- Request correction or deletion of inaccurate information;
- Withdraw consent at any time (where processing is based on consent);
- Request restriction of processing or object to it;
- File a complaint with the Personal Data Protection Service of Georgia or another competent authority.
Requests related to personal data can be submitted via email at support@petpocketcare.com.
9. International Data Transfers
If personal data is transferred outside of Georgia or the European Economic Area (EEA), such transfers will be made only to jurisdictions ensuring an adequate level of data protection or under standard contractual clauses approved by the European Commission.
10. Updates to This Policy
This Data Policy may be updated periodically to reflect changes in legislation, technology, or Company operations. All updates will be published on the website, and the "Last updated" date will be revised accordingly.
11. Contact
For any questions or concerns regarding this Data Policy or your personal data, please contact: