Terms & Conditions

1. General Provisions

2. Updates to the Terms

• 2.1. We reserve the right to revise these Terms at any time, without prior notice, as our technology, business model, or legal requirements evolve.
• 2.2. Any updates will take effect immediately upon publication on this Website. The effective date of the latest version will always be displayed above.
• 2.3. Your continued use of the Website after such modifications constitutes acceptance of the updated Terms.
• 2.4. Communications through email or chat do not replace or modify these Terms unless confirmed in writing by the Company.

3. Description of Services

3.1. Pet Pocket Care provides online consultations and digital content regarding general pet care, well-being, and lifestyle.

3.2. The scope of our Services includes:

• Providing access to qualified pet care advisors;
• Offering online informational consultations and educational content;
• Facilitating communication between users and experts through our platform;
• Enabling payments for Services through secure third-party providers.

3.3. Pet Pocket Care does not issue prescriptions, provide emergency support, or engage in medical treatment.

4. User Accounts

• 4.1. To access certain features, users may need to create an account.
• 4.2. You agree to provide accurate and complete information and to keep your credentials secure.
• 4.3. You are responsible for all activities under your account.
• 4.4. We reserve the right to suspend or terminate access if suspicious or fraudulent activity is detected.

5. Payments and Fees

• 5.1. Payments for Services are processed securely via third-party providers such as Paddle or equivalent licensed payment processors.
• 5.2. Prices are displayed in USD unless otherwise stated.
• 5.3. Once a consultation has begun, fees are non-refundable, except as required by applicable law or in cases of confirmed technical failure.
• 5.4. The Company is not responsible for currency conversion fees, surcharges, or declines imposed by your bank or card issuer.
• 5.5. By confirming payment, you acknowledge that the payment method used belongs to you or is legally authorized.

6. Privacy and Data Protection

• 6.1. We collect and process personal data in accordance with our Privacy Policy, which complies with the GDPR and applicable Georgian data protection laws.
• 6.2. By using our Services, you consent to such processing.
• 6.3. Pet Pocket Care implements reasonable security measures; however, no digital system is fully secure. By using the Website, you acknowledge these inherent risks.

7. Intellectual Property

• 7.1. All materials on this Website — including text, graphics, logos, software, and databases — are protected by intellectual property laws and remain the property of Pet Pocket Care or its licensors.
• 7.2. You may not copy, modify, distribute, or reproduce any part of the Website without prior written consent.
• 7.3. The Pet Pocket Care name and logo are registered marks and may not be used without authorization.

8. User Responsibilities and Restrictions

Users agree not to:

• Misuse the Website or attempt unauthorized access;
• Upload or transmit any malware or harmful code;
• Impersonate others or provide false information;
• Use automated tools (bots, scrapers) to access or copy content;
• Redistribute consultation content publicly or commercially without permission.

9. Disclaimer of Liability

• 9.1. All advice provided through our Services is for informational and educational purposes only.
• 9.2. We do not guarantee the accuracy, completeness, or effectiveness of any advice provided.
• 9.3. Pet Pocket Care and its affiliates shall not be liable for any direct, indirect, or consequential loss or damage arising from:
  • reliance on consultation advice;
  • delay or technical interruption;
  • user error or misuse of information.
• 9.4. In all cases, our total liability shall be limited to the amount paid for the Service in question.

10. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to acts of nature, power outages, internet failures, war, strikes, or pandemics.

11. Indemnification

You agree to indemnify and hold harmless Pet Pocket Care, its directors, employees, and partners from any claims, damages, or liabilities arising out of:

• your use of the Services;
• your violation of these Terms;
• your infringement of any third-party rights.

12. Termination

12.1. We may terminate or suspend your access to the Services at our discretion, particularly in cases of:

• fraud or abuse;
• provision of false information;
• violation of applicable laws or these Terms.

12.2. Upon termination, all rights granted to you under these Terms shall cease immediately.

13. Governing Law and Jurisdiction

• 13.1. These Terms are governed by and construed under the laws of Georgia.
• 13.2. Any disputes shall be submitted to the competent courts of Tbilisi, Georgia.
• 13.3. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full effect.

14. Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written consent. We may assign this Agreement to an affiliate or successor entity.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Pet Pocket Care and supersede all prior communications or understandings.

16. Notices

All official communications shall be made in writing via email to support@petpocketcare.com. You agree that electronic notices satisfy all legal communication requirements.

17. No Agency Relationship

Nothing in this Agreement creates any partnership, employment, or agency relationship between you and Pet Pocket Care. You are not authorized to act on behalf of the Company.

18. Contact Information